Customer Service Representative

Guild Garage Group • Kansas City, KS

21d • $20 - $24 • Hybrid

About The Position

Your Future Starts Here at Garage Pros! At Garage Pros, we're more than just a garage door company—we're a close-knit team committed to delivering exceptional service while building rewarding careers. As part of the Guild Garage Group family of brands, we're growing quickly and looking for an experienced Customer Service Representative who can make an immediate impact. If you've worked in a fast-paced residential home services environment and love helping customers while keeping operations running smoothly, we'd love to meet you.

Requirements

• 2+ years of Customer Service experience in residential home services required, such as: Garage Doors, Plumbing, HVAC, Electrical, Roofing, Solar, Pest Control, Restoration, Similar residential service industries
• Experience handling a high volume of inbound calls while delivering exceptional customer service.
• Strong communication, multitasking, and problem-solving skills.
• Excellent organizational and time management abilities.
• Comfortable learning new software and technology.
• ServiceTitan experience is highly preferred.
• High school diploma or equivalent.

Nice To Haves

• ServiceTitan experience is highly preferred.

Responsibilities

• Deliver exceptional customer service with professionalism, empathy, and urgency.
• Handle a high volume of inbound customer calls with confidence and efficiency.
• Schedule service appointments and coordinate technician routes.
• Communicate with customers via phone, email, and text regarding appointments and service updates.
• Work closely with technicians and office staff to ensure every customer receives outstanding service.
• Maintain accurate customer records, notes, and documentation.
• Resolve customer concerns while providing timely and effective solutions.
• Identify opportunities to recommend additional services that benefit our customers.
• Learn our services and become a trusted resource for customers and teammates alike.

Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts
• Paid Training and Ongoing Professional Development
• Opportunities for advancement—we promote from within whenever possible.
• Supportive, team-oriented culture where your contributions are recognized and valued.
• The opportunity to be part of one of the nation's fastest-growing residential service organizations, with significant investment in employee development and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED