Customer Service Representative - Hybrid (Lansing, MI)
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Candidates must reside in close proximity to Lansing, MI and be willing to work 3 days in office (Tuesday, Wednesday, and Thursday). The work hours are 8:30am to 5:00pm Eastern Time Zone. Working in front of a computer for approximately 8 hours a day speaking with members on the phone and working on other responsibilities in between calls.
Requirements
- 1+ years of customer service experience in a call center environment, with demonstrating ability to be empathetic and compassionate.
- 1+ years of Microsoft Office Suite experience.
- Must have experience working with multiple screens and applications.
- Must be willing and able to go onsite to Lansing, MI office 3 days a week.
Nice To Haves
- 1+ years of flexible spending experience.
- Effective organizational skills and ability to manage multiple tasks.
- Excellent customer service and critical thinking skills.
- Effective communication skills, both verbal and written.
Responsibilities
- Answering questions and resolving issues based on phone calls/emails from members and employer groups about Flexible Spending Accounts.
- Working collaboratively with members and colleagues to deliver world class customer experience.
- Educating & assisting with the member portal.
- Providing members with related information to answer the unasked questions, e.g. member portal, flexible spending eligible expenses according to plan, etc.
- Documenting and tracking all contacts, events, and outcomes with members using appropriate systems and processes.
- Identifying trends and any emerging customer service issues and working to develop solutions to address potential problems.
- Taking immediate action when confronted with a problem or made aware of a situation.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
