Customer Service Representative

firstsourc • Remo, VA

21h • Remote

About The Position

FirstSource Healthcare has immediate full time Work from Home positions available as Customer Service Representative. As a Customer Service Support Agent, providing remote support to paramedics and healthcare professionals. This role is crucial in ensuring timely and accurate communication between patients, providers, and internal departments.

Requirements

• High School Diploma or GED.
• Minimum 1 year of experience in a call center customer service role.
• Typing speed of at least 25-30 WPM.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple tasks.
• Comfortable using multiple software systems simultaneously.
• Internet speeds: 20mbps down / 20mbps up
• Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g
• Must have a private, quiet and dedicated workstation. No children or babysitting
• Ability to work flexible hours, including evenings and weekends.
• Ability to attend paid Training up to 12 weeks Mon-Fri 8am-6pm EST-Pacific standard time Training schedule is not your work schedule and can vary based on trainer and time zone.
• Ability to work any shifts between 7am-7pm PST-Pacific standard time, Monday - Friday w/rotating Saturdays Overtime is based on company needs
• Attendance is mandatory 1st 90days from start date.
• A background check is required for all applicants; in addition, finger printing will be required for all Florida residents.

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Answer inbound calls from patients, providers, and internal staff.
• Provide non-clinical support to paramedics and emergency response teams.
• Document interactions accurately in electronic systems.
• Route calls to appropriate departments or escalate urgent issues.
• Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies.
• Support scheduling and coordination of patient services when needed.

Benefits

• Company will provide equipment
• Additional earning potential for perfect attendance each pay period + additional bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED