Customer Service Representative

MTM Transit • Eugene, OR

5d • Onsite

About The Position

MTM is growing and hiring Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position. The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).

Requirements

• High school diploma or G.E.D equivalent
• Minimum typing speed of 30 wpm or greater
• Knowledge of Microsoft Outlook and Word
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Nice To Haves

• Previous experience working in a customer service call center
• Exemplary communication and phone skills
• Outstanding organizational and multi-tasking skills
• Ability to maintain high level of confidentiality

Responsibilities

• Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
• Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
• Listen and obtain information from callers in a professional, systematic and organized manner
• Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
• Assume responsibility for self-development and career progression
• Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
• Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
• May be required to work weekends and/or holidays, as needed
• Maintain confidential information standards within a fast paced environment
• Relate to a diversity of customers and requests
• Identify with customer needs and circumstances
• Tactfully question and obtain necessary information
• Recognize, handle and refer situations of an emergent nature

Benefits

• Affordable benefits including Medical, Dental and Vision
• Free Life Insurance & Long-Term Disability coverage for eligible employees
• Paid Training & Overtime
• Paid Holidays & Paid Time Off (PTO)
• Safety Bonus
• Yearly Pay Increases
• 401(k) with Company Match
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED