Hybrid Customer Service Representative
ACE Home Services•Phoenix, AZ
•$18 - $20•Hybrid
About The Position
ACE Home Services is hiring Seasonal Customer Service Representatives. This role involves taking inbound calls from new and existing customers to create lifelong ACE customers, making outbound calls to membership customers to schedule maintenance visits, communicating promotions, sales opportunities, and cross-sell options, and entering and updating sensitive customer information accurately. The position offers a flexible, hybrid/remote schedule and is a seasonal role with weekends required. Training will be completed on site during normal business hours of 8am-4pm Monday - Friday.
Requirements
- Previous customer service experience, especially inbound and outbound call handling
- A team-first mindset with honesty, integrity, and a positive attitude
Nice To Haves
- Previous customer service experience in a trades environment (strongly preferred)
- Service Titan experience preferred
- Strong attention to detail and ability to multitask
Responsibilities
- Take inbound calls from new and existing customers and create lifelong ACE customers
- Make outbound calls to membership customers to schedule maintenance visits
- Communicate promotions, sales opportunities, and cross‑sell options
- Enter and update sensitive customer information accurately
- Provide general inbound customer service and support
Benefits
- Medical, Prescription, Dental & Vision Insurance (FT eligibility)
- Disability & Term Life Insurance
- 401(k) with company match
- Paid Holidays & PTO
- Ongoing training, development, and real growth opportunities
- A stable, locally operated company with a family‑style culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
