Customer Service Representative (Hybrid - Atlanta, GA )

Alliant Health Solutions, Inc.•Atlanta, GA

just now•Hybrid

About The Position

Alliant Health Group is a family of companies that provides professional services supporting the effective administration of healthcare programs and funding to support healthcare improvement initiatives. Alliant Health Solutions provides Federal and state government entities with the services, expertise and information systems necessary to increase the effectiveness, accessibility and value of health care. The Company is named a "Best Place to Work" and "Healthiest Workplace" by the Atlanta Business Chronicle. Currently, the Company is looking for a service-oriented, Customer Service Representative, to work in the office and remotely or hybrid.

Requirements

Proficiency in grammar, spelling and filing skills
Knowledge, skill, and ability to communicate in verbal and written formats to internal and external customers and exceed customers’ expectations and communicate
Knowledge skill and ability to prioritize work and time, including scheduling, coordinating work, and managing multiple tasks and deadlines
Ability to work with a team and perform work independently by use of creative thinking, thorough analysis of problems, and use of innovative approaches to problem resolution
Knowledge, skill, and ability to provide customer care on the telephone skills, including ability to handle challenging or difficult calls/callers
Knowledge of administrative practices and procedures, and familiar with medical terminology and Medicaid program
Basic computer knowledge, including word-processing (40-50 WPM) and data entry skills required.
Intermediate knowledge of Microsoft 365 applications including Outlook, Word, Excel, Teams, and Internet
Ability to travel by car or plane to Company locations, customer meetings or other locations as needed
High school diploma or equivalent
A minimum of one to two years of related experience in general clerical duties
Previous telephone or customer service experience required

Nice To Haves

Technical college degree
Experience working in healthcare or medical setting

Responsibilities

Ensure that all incoming call center phone calls are answered within department guidelines
Ensure that all correspondence and provider requests are tracked or logged, reviewed for completeness, chart is instituted (if necessary), and processed accurately
Provide administrative support to assigned team including typing, electronic file maintenance, hard copy filing, processing of outgoing correspondence
Process claim and/or perform data entry in the internal/external document retrieval systems
Maintain and organize the file room of all outgoing correspondence sent to the providers and paper processed claims
Prepare overnight packages and assists in mail processes as needed
Respond to customer inquiry questions professionally and directs customer to appropriate resources
Participate in Quality Improvement activities and comply with departmental telephone monitoring guidelines
Work in close collaboration with other team members to support the development of new projects and the continuous improvement of the overall work of the team
Promote core values of team work, professionalism, effective communication skills and positive attitude
Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies
Demonstrate compliance with company corporate and departmental policies as evidenced by attendance, punctuality, and dress
Perform other duties as assigned