Customer Service Representative
About The Position
We are seeking a detail-oriented and customer-focused Associate Sales Coordinator to join our team. In this role, you will serve as a key liaison between customers, distributors, and internal teams, ensuring orders are processed accurately and delivered on time. You'll play a critical role in supporting the order-to-cash process, maintaining data integrity across multiple systems, and delivering an exceptional customer experience. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage multiple priorities while maintaining a high level of accuracy.
Requirements
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Strong attention to detail and commitment to accuracy.
- Ability to thrive in a fast-paced, high-volume environment.
- Proficiency with Microsoft Office, including Excel.
Responsibilities
- Create customer quotations and convert them into sales orders.
- Process and manage customer purchase orders, ensuring accuracy of pricing, delivery requirements, and order details.
- Review order status reports and proactively resolve order holds, delays, and discrepancies.
- Serve as the primary point of contact for assigned customer and distributor accounts.
- Provide timely updates regarding order status, shipment tracking, and delivery schedules.
- Communicate delivery impacts, delays, and fulfillment risks to customers and internal stakeholders.
- Coordinate outbound shipments to meet customer expectations and service-level requirements.
- Obtain freight quotes and ensure freight charges are accurately documented.
- Prepare and distribute shipping documentation and certificates as required.
- Partner with logistics providers, carriers, and internal teams to ensure smooth order fulfillment.
- Track shipments and assist with issue resolution related to freight damage, shortages, or delivery discrepancies.
- Support invoice discrepancy research and resolution.
- Assist with returns, credits, and customer claims.
- Monitor customer account activity and collaborate with Finance on aged invoices and outstanding balances.
- Maintain accurate records of order changes, pricing updates, and customer communications.
- Maintain accurate records in ERP, CRM, and reporting systems.
- Manage customer service and sales-related cases, ensuring timely documentation and follow-up.
- Track order, shipment, and invoicing information using Excel and other reporting tools.
- Ensure data consistency and integrity across all business systems.
- Work closely with Sales, Supply Chain, Manufacturing, Logistics, Finance, and Customer Service teams.
- Provide backup coverage for additional customer accounts as needed.
- Support process improvement initiatives and help drive operational efficiency.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
