CUSTOMER SERVICE REPRESENTATIVE

Joseph Gallo Cheese Company•Atwater, CA

50d•Onsite

About The Position

We are one of the most respected premium all-natural cheese makers in North America, and we continue to win prestigious awards for, not only our high-quality products, but also in recognition of our passion for sustainable practices. Today, we are in our third generation as a family business, who seeks innovative opportunities to maximize profitability & return on all assets, while being a trusted & responsible employer, who actively participates in the community & who cherishes the natural environment. Our success is based upon the quality of the employees that we hire-top-notch talent who share our company's commitment to our customers and a passion for making the country's finest quality products, using only all natural ingredients. Our employees are our greatest driving force, and we pride ourselves on ensuring their stability. All our employees receive Life Insurance, and Employee Assistance Program! Joseph Gallo Farms also offers a competitive benefits package at a group rate to all our full-time employees and their dependents.

Requirements

Minimum High School Diploma
2 years of customer service experience
Willingness to work non-traditional hours as required.
Detail oriented.
Prior utilization of traditional customer service tools including order management systems, telephone and Microsoft software applications.
Food, CPG or USDA / FDA environments
Ability to type and sit for extended periods of time.
Proficiency in English required with Spanish language skills preferred.
Proven knowledge for the following must be demonstrated: Customers, Products, Order management and shipping process, Order management and financial system tools / Navision.

Nice To Haves

Spanish language skills preferred.

Responsibilities

Manages the order management and customer service process to ensure that Joseph Gallo Farms interactions with our customers is executed in a professional, timely and efficient manner.
Create and foster strong relationships with external and internal business partners including freight companies, government agencies, logistics, accounting and sales.
Business operation supported include cheese products.
Ensuring the communication between the customer and Joseph Gallo Farms is timely and accurate.
Acts as a primary liaison with customers to provide a single point of contact for questions, including but not limited to: Order status, Product information, Freight information, Documents for commerce, Complaints and product returns.
Ensure customer information and files are up to date.
Work with accounting and sales to support the process for managing master data for customers.
Prepare customer reports by collecting and analyzing customer shipments.
Ensuring the order management process is executed to meet the needs of the customer and Joseph Gallo Farms.
Receive purchase orders via telephone, email, fax or EDI, enters information into order management system, generates purchase order acknowledgement and disseminates the information to appropriate people.
Review customer purchase orders and verify that all required information is provided and identify potential issues, including but not limited to: Pricing, Ship dates, Item numbers, Quantities, Delivery location and mode of shipment.
Ensure accuracy of transactions entered into order management and (NAV).
Coordinate with scheduling, purchasing, warehouse and operations to define and generate order confirmations.
Act as primary liaison for Joseph Gallo Farms to provide a single point of contact for questions and status of customer orders, including Order status, Product information, Freight information, Documents for domestic commerce (BOL, CoA), Complaints and product returns, Product labeling requirements.
Initiate and gather information for credit memo requests.
Comply with all Plant, State and Federal OSHA, EPA, FDA, HACCP, and SQF regulations.
Comply with GMPs in the plant.
Assist in the maintenance of Food Safety and Quality system.