Customer Service Representative

Institute for Building Technology and Safety•Ashburn, VA

22d•Onsite

About The Position

The Customer Service Representative (CSR) assists other team members in the successful delivery of the certification for manufactured housing. The CSR is responsible for supporting delivery processes on time by ensuring outstanding customer service and timely data and document collection, per the guidelines established for the Data Services department. This is an In-Office position in our Ashburn, VA headquarters office. This position works a schedule of 8:30 AM to 5:00 PM, Monday through Friday. Punctuality is very important. This position involves data management, customer service, and basic accounting. IBTS places a high value on certain personal traits that work toward creating a positive, professional, and supportive work environment, which is essential for working together and achieving success. We believe “how” you achieve your results is as important as what you achieve. The following highlights the personal traits key for success within the organization: Strong Work Ethic, Teachable/Continuous Learner, Reliable/Dependable, Collaborative/Team Contributor. IBTS is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring. IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, North Carolina, Texas, Puerto Rico, and Washington, DC. We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.

Requirements

Above-average interpersonal skills.
Ability to work in a fast-paced production environment.
Customer service oriented.
Career-minded.
College education OR 2 years’ experience in office environment, preferably in customer service roles.
Strong Work Ethic
Teachable/Continuous Learner
Reliable/Dependable
Collaborative/Team Contributor

Responsibilities

Assists other team members in successful delivery of the certification for manufactured housing.
Supports delivery processes on time by ensuring outstanding customer service and timely data and document collection, per the guidelines established for the Data Services department.
Answers call center calls, processes requests, and works with customers to resolve issues and answer queries.
Maintains records and databases.
Runs database searches, performs quality assurance, and reviews images.
Manages and maintains office supplies.
Responds to incoming emails in a timely manner.
Organizes incoming and outgoing mail.
Prepares reports.
Handles time-sensitive processes and sensitive material.
Ensures accurate data entry.
Maintains the highest levels of customer care while demonstrating a friendly and cooperative attitude.
Demonstrates flexibility in satisfying customer demands in a high volume, production environment.
Performs document scanning and indexing.
Performs document printing and mailing.
Maintains publications inventories.
Takes directions from supervisor.
Participates in cross-training.
Ensures reliable attendance and punctuality while supporting Data Services team.
Performs other duties as assigned as appropriate for this role.