Customer Service Representative

Hunter Recruitment Advisors • Lexington Park, MD

17d • $19 - $23 • Onsite

About The Position

Taylor Gas, Heating & Air has proudly served Southern Maryland since 1950. Based in Lexington Park, we provide propane delivery, heating, and air conditioning services throughout the region. As a family-owned company with a long history of serving our community, we're committed to delivering exceptional customer service while creating a supportive, team-oriented environment where employees can build long-term careers and grow alongside the business. We're seeking a dependable, detail-oriented, and customer-focused Customer Service Representative to join our team in Lexington Park, MD. As the first point of contact for our customers, you'll assist with propane delivery and HVAC service requests, answer questions, schedule service, and support daily office operations. This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and is looking for a long-term opportunity with growth potential.

Requirements

• High school diploma or equivalent
• Strong customer service and communication skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Strong typing, data entry, and organizational skills
• Ability to multitask in a fast-paced office environment
• Dependable, reliable, and team-oriented

Nice To Haves

• Experience with ServiceTitan and/or Cargas is a plus, but not required
• Customer service, administrative, dispatch, or call center experience is a plus

Responsibilities

• Answer inbound calls and provide exceptional customer service
• Process service requests, customer orders, and account applications
• Assist customers with propane delivery, HVAC service requests, account inquiries, and general questions
• Enter and maintain accurate customer information
• Support accounts receivable and administrative tasks
• Handle emergency service escalations when needed
• Maintain organized records and follow up on customer requests
• Participate in a rotational on-call schedule for after-hours emergencies

Benefits

• $19-$23/hour based on experience
• Health insurance
• Dental and vision insurance options
• 401(k) with company match
• Paid Time Off and paid holidays
• Paid on-call compensation
• Career growth opportunities, including advancement into dispatch and other operational roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED