Customer Service Representative
About The Position
Blue Truck is a national furniture logistics company redefining delivery for big, high-value purchases like sofas, beds, and dining tables. We provide white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless customer experience. Founded by a team with backgrounds at high-growth startups like Uber, we use technology to modernize the furniture supply chain—so brands can focus on selling great products while we handle delivery. We’re growing quickly, with a coast-to-coast network and a strong reputation for service. This is an opportunity to join early, contribute meaningfully, and grow with the company.
Requirements
- Comfortable with computers and common office software (Google Workspace)
- Able to touch type
- Curious and resourceful, with a strong desire to dive into challenges and find solutions
- Able to pick up new tools quickly (e.g., Airtable, Front, internal logistics systems)
- Clear and confident on the phone, with excellent written communication skills
- Poised under pressure, highly organized, and dependable.
Responsibilities
- Answer inbound phone calls, text messages, and emails from customers about their deliveries.
- Confirm delivery dates and provide real-time updates on delivery crew ETAs.
- Troubleshoot problems on the spot using our internal systems and tools.
- Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
- Help with general office tasks like welcoming visitors, keeping supplies stocked, and keeping the workspace organized.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
