Customer Service Representative

Vero Networks•Eureka, CA

5d•$20 - $22•Remote

About The Position

As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.

Requirements

High School diploma or GED
Bilingual (Spanish)
Strong critical thinker
Excellent communication skills (written and verbal)
Excellent interpersonal skills such as telephone support skills, active listening and customer-care
Ability to organize and prioritize work
Ability to adapt to changes quickly
Self-guided approach to learning and gaining knowledge in addition to company provided training
Self-motivated with the ability to work in a fast paced, team-based environment
Ability to effectively solve problems or escalate issues as needed
Must be authorized to work in the United States
Ability to pass a standard background check upon offer of position
At least 2 professional references are required