Customer Service Representative (FULL-TIME)
About The Position
MCI is seeking enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive customer experience. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Basic computer and data entry skills.
- Ability to type at least 20 words per minute.
- Familiarity with Microsoft Office Suite.
- Strong customer service and problem-solving abilities.
- Ability to work independently and collaboratively.
- Reliable with excellent attendance.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Nice To Haves
- One year of customer service, retail, hospitality, administrative, or contact centre experience.
Responsibilities
- Answer inbound customer inquiries professionally and courteously.
- Resolve customer concerns through effective problem-solving.
- Troubleshoot basic technical and account-related issues.
- Process customer requests and maintain accurate account records.
- Utilize company systems to document customer interactions.
- Follow client procedures, compliance requirements, and quality standards.
- Escalate complex customer concerns when necessary.
- Achieve customer satisfaction, quality, and productivity goals.
- Participate in ongoing training and development.
- Maintain regular attendance and schedule adherence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
