Customer Service Representative (Contract)

Nutreco • Lethbridge, AB

5d • Onsite

About The Position

Join Our Purpose - Feeding the Future Role: Customer Service Representative (6 Months Contract) Location: Lethbridge Hours/Shift: 8-hour shift. 40 hours a week Vacancy Type: Replacement Why join us Get ready to Own your career as Customer Service Representative at Trouw Nutrition, Lethbridge a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future drives us to support customers and ensure smooth operational flow.

Requirements

• 2 - 3 years’ experience in customer service
• Good computer skills
• A highly organized and proactive ensuring smooth planning and timely delivery.
• Ability to work onsite the standard shift for 8 hours- Monday to Friday 08.00 to 5.00 Pm and some flexibility required for occasional extended work hours.
• Excellent customer service, interpersonal and communication skills
• Ability to multi-task, prioritize and solve problems in a fast-paced environment
• Team player – coachable and curious
• Accuracy in data entry
• Computer skills basic word, excel, data entry, computerized order entry system experience
• Detailed oriented
• Strong communication and stakeholder engagement skills
• Ability to work on-site 5 days/week.
• Candidates applying to job openings must already be authorized to work independently in the country where the position is based. Employer sponsorship is not available for this role.

Nice To Haves

• Post secondary education in an agricultural field of study is preferred.
• Experience in a combined customer service and administrative role, within an agricultural, manufacturing or corporate environment, is preferred
• ERP experience an asset
• Comfort with ERP/ SAP systems is an asset

Responsibilities

• Provides exceptional customer service through the accurate and timely processing of customer and dealer orders, requests and concerns
• Builds positive relationships with customers and internal stakeholders
• Enters and updates orders and customer records in our system
• Resolves service issues in a timely manner and documents accordingly
• Follows Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines
• Answers customer enquiries regarding product, pricing and delivery
• Proposes innovative ideas to increase market share
• Use the ERP system (M3) daily for order entry, updates, tracking, and coordination across departments, ensuring data accuracy and operational efficiency.

Benefits

• Access to a wide network of expertise and global career paths.
• The backing of one of the world’s largest privately owned businesses, known for its stability and long-term focus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree