Customer Service Representative - 4-month contract

Bunzl Canada • Calgary, AB

1d

About The Position

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met. This is a 4-month contract role.

Requirements

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations with strong communication skills.
• Proficient verbal and written English communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, ensuring accuracy and communicating for details with appropriate parties.
• Support customers on our online ordering eComm system and assist in the order confirmation process.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.
• Providing administrative support to the sales team.

Benefits

• Unlimited Potential… Your Career - - Our Future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed