Customer Service Representative (Insurance Industry) Hybrid in Harrisburg, PA

Ritter Insurance Marketing (Integrity Marketing Group)•Harrisburg, PA

9d•Hybrid

About The Position

Responsible for inbound and outbound calls. Responsible for the overall support and assistance with marketing duties for the marketing department. This role involves performing outbound call campaigns, providing callbacks and follow-up calls, updating the RAMS system, responding to client inquiries via call, email, or website, and transferring calls to licensed agents as needed. The position requires adherence to customer service protocols, company policies and procedures, and call center workflows. Maintaining call center metrics and performing miscellaneous duties as assigned are also part of the role.

Requirements

High School Diploma or equivalent.
Basic understanding of insurance and agent relationship.
Basic understanding of Medicare.
Basic understanding of marketing and new business operations.
Good computer and typing skills.
Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

Nice To Haves

Associates Degree preferred.
Call Center experienced preferred.
Basic Insurance Knowledge preferred (Medicare).

Responsibilities

Performs outbound call campaigns.
Provide call backs and follow up calls as needed.
Updates RAMS system as needed.
Respond to clients who contact RIM Call Center via inbound call, email or website.
Transfers calls to licensed agents, as needed.
Follows customer service protocols.
Follow company policies and procedures.
Follow call center workflows and desktop procedures.
Maintain call center metrics as determined by management.
Assumes responsibility for miscellaneous duties, as assigned.