Customer Service Representative
About The Position
As a Customer Service Representative, you will serve as the first point of contact for our internal and external customers. With incoming phone calls, you will act as a detective to determine the issue and find the best solution. Whether you assist in scheduling service, collecting payments, or updating customer files, you will help put our customers' minds at ease. Additionally, you will make outbound calls to ensure technicians are fully scheduled and customer accounts remain up to date. We work in a team-oriented environment that strives to meet the service center's goals each month. Your computer skills, problem-solving abilities, and commitment to creating an outstanding customer experience will contribute to your success. As part of our commitment to maintaining a safe and professional workplace, all offers of employment are contingent upon successfully passing a pre-employment drug screening and other required pre-employment screenings.
Requirements
- Working knowledge of Microsoft Office Suite
- High school diploma or equivalent
- Present a professional appearance
- Able to work a 40-hour (minimum) work week
- Must successfully pass a pre-employment drug screening and any other required pre-employment screenings as a condition of employment.
Nice To Haves
- Willing to work minimal overtime as needed
Responsibilities
- Serve as the first point of contact for internal and external customers.
- Handle incoming phone calls to determine customer issues and find solutions.
- Assist in scheduling service.
- Collect payments.
- Update customer files.
- Make outbound calls to ensure technicians are fully scheduled.
- Ensure customer accounts remain up to date.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
