CUSTOMER SERVICE REPRESENTATIVE- FULL-TIME

Aero Centers•Casper, WY

10d•Onsite

About The Position

We are looking for outstanding individuals with a dynamic personality, who enjoy working with others and possess superior customer service skills to join our growing team. We provide fueling, parking, and hangar space to the general aviation community (non-commercial planes). This is a full-time position that could include morning or evening shifts and will include holiday and weekend coverage. The Customer Service Representative (CSR) serves the front desk, greeting customers, accepting payments, and handling various administrative and service-oriented details. The job includes regular computer work, i.e., processing basic financial transactions, entering reservations for services, and managing multiple number-related information within the aviation software application related to customer bookings and fees. The CSR position requires a cheerful and enthusiastic personality to make all guests feel welcome while ensuring their needs are met with the utmost attentiveness and professionalism. Our customer service department provides concierge-level assistance through excellent communication, anticipating needs, creative thinking, practical responsiveness, and attention to detail.

Requirements

Ability to work effectively with numbers to efficiently and accurately handle payment processing, invoicing, and the associated computer entries and paperwork
Must have Experience providing top-quality customer service in a face-to-face setting
Friendly and attentive personality
Excellent interpersonal and communication skills
Experience with conflict resolution in a customer service environment
Exceptional Ability to attend to details
Computer skills, e.g., POS systems, reservation systems, accounting systems, Excel
Ability to multi-task effectively, interacting with customers, answering phones, and attending to computer work
High School Diploma or General Education Degree (GED) is required.
Essential reading, writing, and math skills.
Ability to work under pressure and adaptability to change.
Excellent interpersonal and verbal communication skills.
Must possess a valid state Driver's License.
100% Drug-free workplace (drug screen required)

Nice To Haves

Aviation experience preferred
Hospitality experience, i.e., front desk, restaurant/bar, hotel, country club, luxury retail

Responsibilities

Greeting on-site visitors and ensuring they are made to feel welcome
Handling telephone calls with a customer-oriented level of service
Data entry and other computer work to make reservations for services, communicate with customers via email, track inventory, and process financial transactions
Excellent attention to detail to coordinate operations provided by multiple personnel to multiple customers to ensure timely and efficient service
Connecting clients to appropriate personnel or third-party vendors for further service needs
Providing attention to detail and follow through to ensure that a wide range of business needs are met
Performing administrative support tasks
Maintaining professionalism and confidentiality
Providing a safe and clean reception area by complying with procedures, rules, and regulations