CSR

Lajaunie's Pest Control•Thibodaux, LA

2d•Onsite

About The Position

We live by our motto that we are a people first company. We offer an environment where our team members exercise integrity, stellar customer service and excellence. In owning the experience, we provide the best service possible and enhance the lives of everyone we come in contact with. We keep our promises, improve quality of life, and fulfill the need for peace of mind at every interaction. Our Customer Service Representatives do the right thing when no one is watching. We all possess a strong sense of work ethic and flexibility, keeping enthusiasm and humor intertwined with our work. We respect and depend on one another, always taking the initiative to go above and beyond the task at hand. As a customer service representative, you will be the tip of the spear in delivering a stellar customer experience. You would confidently explain and guide the customer through our service process and help build trust and rapport.

Requirements

Energetic with a positive attitude
Hardworking and highly organized
Must LOVE people
Strong communication skills and a pleasant phone voice
Must have strong typing skills with high level of accuracy
A minimum of at least 1 year of previous customer service or administrative experience.
High school or equivalent (Required)
Customer service: 1 year (Required)
Administrative: 1 year (Required)
office setting customer service: 1 year (Required)

Nice To Haves

Ability to commute/relocate: Gray, LA 70301: Reliably commute or planning to relocate before starting work (Preferred)

Responsibilities

Manage a high volume of incoming calls, texts, and emails regarding customer service inquiries.
Take any incoming billing question and accurately input payment methods.
Responding to customer complaints with a friendly and helpful attitude.
Handling customer request and inquiries in a friendly and positive manner.
Accurately entering data and records with each inquiry.
Scheduling and routing service appointments in an efficient manner.
Taking detailed notes and applying them to our PestPac software after each customer interaction.
Take any other incoming call regarding our services.
Assisting the Administrative Coordinator with miscellaneous duties on an as needed basis.