Part-time Customer Service Representative
About The Position
America's Auto Auction (Central Houston) is seeking a part-time Customer Service Representative to join their growing international auction company. This role serves as a primary point of contact for assigned buyers and sellers, building long-term relationships through regular communication and proactive outreach. The representative will educate customers on auction services, processes, and policies, identify customer needs, and work internally to provide solutions. Responsibilities include assisting customers with various aspects of auctions, coordinating with internal departments to resolve issues, handling customer concerns professionally, and tracking open requests. The role also involves documenting customer interactions, maintaining records, assisting with reports, and performing other assigned duties.
Requirements
- Ability to deliver professional, courteous, and solution-oriented customer service.
- Strong verbal and written communication skills
- Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions.
- Comfortable managing multiple customer requests simultaneously while meeting deadlines.
- Excellent organizational and follow-up skills.
- Strong attention to detail to ensure accurate documentation and communication.
- Proficiency with CRM platforms, auction management systems, and Microsoft Office applications.
- Self-motivated with a strong sense of accountability and follow-through.
- High school diploma or equivalent required.
Nice To Haves
- Previous experience in customer service, account management, or client support preferred.
- Experience working with B2B customers is a plus.
Responsibilities
- Serves as a primary point of contact for assigned buyers and sellers.
- Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
- Educates customers on auction services, processes, timelines, and policies.
- Identifies customer needs and works internally to provide appropriate solutions.
- Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
- Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
- Handles customer concerns and complaints professionally, working toward fair and timely resolution.
- Tracks and follows up on open customer requests to ensure timely resolution.
- Escalates complex or sensitive issues to management when appropriate.
- Identifies trends in customer feedback and communicates insights to leadership.
- Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
- Maintains up-to-date customer records and communication logs.
- Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
- Performs other duties as assigned.
Benefits
- Part-time employees may be eligible for select company benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
