Customer Service Representative

U-Haul • Reading, PA

1d • Onsite

About The Position

U-Haul is seeking friendly, motivated individuals to join their team as Customer Service Representatives. In this role, you will be the primary point of contact for customers, providing exceptional service, inspecting and maintaining equipment, and utilizing technology to manage equipment rentals. The position includes on-the-job training, with a focus on quick hiring and payment. U-Haul offers a supportive team environment and opportunities for career growth.

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Nice To Haves

• Experience with U-Haul products and services
• Ability to use smartphone-based technology

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program
• On-the-job education
• $100 hiring bonus
• $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED