Customer Service Representative

MOLLY MAID of Lake Country • Village of Pewaukee, WI

21d • $15 - $18 • Onsite

About The Position

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process. This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture.

Requirements

• Legally authorized to work in the United States
• Complete a background check
• You are available to work Monday through Friday during the day, 8am to 5pm.
• You feel energized when talking with customers over the phone.
• You can ‘work with anyone’ and get along well with different types of people.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft office.
• You have strong interpersonal, oral and written communication skills.
• You can multi-task, prioritize, and manage time effectively.

Nice To Haves

• Prior customer service, office or cleaning experience preferred but not required!
• Bilingual English/Spanish is helpful but not required

Responsibilities

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers.
• Communicate with customers and leads in a friendly, positive, and professional manner
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Benefits

• Paid training on our proven systems that delight customers.
• A stable and consistent work schedule
• A fun culture where success is celebrated as a team
• Access to ongoing training
• Branded and comfortable clothing
• Advancement opportunities – we promote from within!
• Earn paid time off weekly, up to 10 days per year
• Earn one day of sick time off for every 8 weeks worked
• Earn a 2% company match for your 401k contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed