Customer Service Representative – Part time

TTEC • McClellan Place, CA

23h • Remote

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a part-time Customer Service Representative working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. This position requires that you reside within 50 miles of Sacramento, CA. You'll report to Team Lead and contribute to the success of the customer experience and the overall success of the team. TTEC is committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

Requirements

• 6 months of customer service experience
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15mbps) may be required for some programs

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17.98 per hour
• PTO
• tuition reimbursement
• dental and vision coverage
• access to a wellness program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees