Customer Service Rep

NATIONAL FINANCE COMPANY (NFC) • Rocky Mount, NC

7d • Onsite

About The Position

National Finance Company, Inc. is a family-owned company that has been serving North Carolina with small, personal loans for over 60 years. With 24 branches across the state, they pride themselves on supporting both their customers and employees. They are looking for full-time Customer Service Representatives to join their team. As a CSR, you will be the friendly face of the company, responsible for delivering excellent customer service, building relationships with customers, and supporting lending operations. This role involves assisting customers with loan applications, payments, and account inquiries, processing and filing documents, maintaining customer records, communicating with customers about their accounts, soliciting new business, and ensuring the office is safe, clean, and welcoming.

Requirements

• High school diploma or equivalent
• Prior experience working in consumer finance business preferred and/ or prior experience as a cashier
• 1 year of experience
• Current, valid driver’s license
• Basic computer skills
• Lift and move up to 50 lbs.

Nice To Haves

• Prior experience working in consumer finance business

Responsibilities

• Greet customers and answer the telephone courteously and identify yourself by name
• Take payments from customers
• Maintain cash drawer
• Solicit business from new and existing customers
• Process loan applications
• Use system software to calculate payments, renewal balances, payoffs
• Market and sell ancillary products
• Guide customers in properly filling out forms
• File forms and maintain customer folders
• Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status
• Generate customer mailings
• Make daily bank deposits
• Clean and maintain office
• Follow Company policies per Employee Handbook and additional policies set forth by Management
• Report to work per assigned schedule
• Respect direction of Office Manager who is fully responsible for operation of your location
• Follow all local, state, and federal laws
• Report problems or misconduct, known or suspected, by other employees to your supervisor or upper management

Benefits

• Competitive Pay + Bonuses
• Quarterly performance bonuses
• Prizes during annual Halloween contest
• 35-hour work week
• Paid vacation
• Sick leave
• About 10 paid holidays a year
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED