Customer Service Representative
About The Position
As a Customer Service Representative with Ashley Furniture, you’ll join a workplace that is genuinely invested in your success. This is more than just a role; it's an opportunity to build a rewarding career with room for professional growth and advancement. You’ll play a key role in shaping our customers’ experience by delivering exceptional service both in person and over the phone. We’re looking for Retail Office Associates who are computer-savvy, great at multitasking, and bring strong interpersonal skills and a team-first attitude. If you’re career-minded, customer-focused, and thrive in a fast-paced environment, we’d love to meet you. Ashley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow. We proudly operate over 75 locations across: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
Requirements
- High School Diploma or GED required
- Strong verbal communication and listening skills
- Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.)
- Strong cash handling skills
- Ability to calculate figures including discounts, percentages, commissions, and related transactions
- Strong interpersonal and customer service skills
- Proven analytical and problem-solving abilities
- Ability to use sound judgment while responding to customer or vendor inquiries
- Ability to lift and move up to 25 pounds regularly
Nice To Haves
- Bilingual candidates are a plus
Responsibilities
- Enter customer orders into the system accurately and completely
- Process payments to proper accounts
- Maintain security of cash and other legal tenders
- Prepare daily deposits in accordance with company policies and procedures
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Schedule deliveries that are convenient for customers and in compliance with company procedures
- Maintain open orders and communicate order status with customers
- Complete daily reporting requirements
- Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance
- Support the Office Manager with additional duties as needed
Benefits
- Recognition and reward programs
- Generous employee discount on furniture and home décor
- Growth opportunities within the company
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
