Customer Service Representative

MITER Brands • Simi Valley, CA

7d • $24 - $26 • Onsite

About The Position

The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction.

Requirements

• Ability to communicate clearly, professionally, and empathetically via phone and email
• Strong attention to detail when managing requests, documentation, and follow-ups
• Ability to manage multiple requests while meeting deadlines in a fast-paced environment
• Ability to work effectively with cross-functional teams to resolve customer issues
• Ability to handle sensitive situations, payments, and customer data responsibly
• High school diploma or equivalent required

Nice To Haves

• 2–3 years of previous customer service or scheduling/dispatch experience preferred
• Customer service, dispatching, scheduling, or coordination experience preferred
• Experience in manufacturing, building materials, construction, or service industries is a plus
• Experience in windows, millwork, or warranty processes is helpful but not required

Responsibilities

• Resolving warranty inquiries
• Coordinating service solutions
• Ensuring clear, timely communication from first contact through resolution
• Supporting builders, contractors, and homeowners
• Partnering closely with internal teams to drive efficient outcomes and high customer satisfaction
• Assessing customer concerns, determining appropriate next steps, and driving resolution
• Managing requests, documentation, and follow-ups
• Coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines
• Working effectively with cross-functional teams to resolve customer issues
• Handling sensitive situations, payments, and customer data responsibly
• Learning product knowledge related to windows, doors, and warranty processes
• Navigating internal systems to track warranty claims, service requests, and payments
• Dispatching and scheduling field service technicians across assigned regions
• Communicating service timelines and setting clear customer expectations
• Prioritizing and adjusting schedules to accommodate urgent or changing service needs
• Adapting to shifting priorities while maintaining service quality

Benefits

• Competitive hourly pay
• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED