Customer Service Representative
About The Position
Skyservice Business Aviation is seeking a Customer Service Representative to join their team. This role is crucial in providing high standards of service to customers, ensuring efficient and courteous arrivals and departures. The representative will act as a key liaison between customers, lineservice crew, and staff, coordinating various services such as fueling, catering, and accommodation. The position involves maintaining logs, handling inquiries via phone and email, managing invoicing and data entry, and addressing customer accounts. Skyservice is committed to supporting and developing its people and offers opportunities for career advancement within the business aviation industry.
Requirements
- High school diploma/GED required
- Intermediate computer skills
- Excellent communication skills
- Excellent customer service skills
- Ability to multitask
- Strong conflict resolution skills
- Maintain a professional demeanor and appearance at all times
- Weekend availability and willingness to work overtime during peak seasons
- Be at least 18 years of age
- Legally entitled to work in the United States
- Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass
Nice To Haves
- Aviation experience preferred, but not required
Responsibilities
- Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers
- Ensure communication and coordination between customers, lineservice crew and staff
- Coordinate fueling, catering, car rental, hotel booking and reservations
- Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly
- Answer the general number phone lines and forward calls to the the appropriate person
- Fill out digital forms for new clients and actively promote additional aircraft services and products
- Respond to customer email inquiries in a timely and courteous manner
- Complete daily invoicing and data entry for various vendors and customers
- Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made
- Other duties as assigned
Benefits
- 401(k) plan with employer match
- Health, dental and vision insurance
- Life insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
