Customer Service Representative - 2nd Shift, 4:30pm to 1:00am, Mon - Fri

ALLEN DISTRIBUTION•Fort Worth, TX

5d•Onsite

About The Position

The purpose of this position is to ensure that all customers receive a timely, accurate, and customized invoice. The company values a Customer First approach, treating everyone with respect and dignity, operating with high business ethics, and fostering a continuous improvement culture. Employees are expected to be flexible, reliable, have a positive attitude, be willing to learn, show initiative, maintain high quality of work, follow directions, communicate professionally, and maintain an appropriate appearance.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS (Warehouse Management System).
Ability to provide administrative support.
Ability to learn techniques as job task requirements change.
Ability to learn functionality of Warehouse Management System and Transportation Management System.

Nice To Haves

Ability to learn WMS.
Ability to learn functionality of Warehouse Management System and Transportation Management System.

Responsibilities

Ensure all customers receive a timely, accurate, and customized invoice.
Process daily invoicing accurately for Value Add and Transportation (if applicable).
Process billing according to customer billing procedures.
Meet customer based periods by ensuring all billings are complete by set deadline.
Keep customer files current.
Assist with coverage of Reception desk by answering phones and greeting visitors.
Answer phone by the third ringing cycle.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to management team as needed.
Maintain a secure, well organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.