Medical Logistics- Communications- Second Shift

Accurate Courier Services • Sharonville, OH

19d • Onsite

About The Position

Accurate Courier Services is looking for a dependable, detail-oriented Customer Service Representative to join our Cincinnati team. We specialize in medical courier services, working with healthcare organizations to make sure time-sensitive deliveries get where they need to go. This is a fast-paced position where communication, attention to detail, and problem-solving matter.

Requirements

• High school diploma or GED
• At least 1 year of customer service experience preferred
• Strong phone and written communication skills
• Comfortable working in a fast-paced environment
• Able to multitask and stay organized
• Strong attention to detail
• Comfortable using computers and learning new systems
• Basic Excel knowledge
• Able to problem-solve and make decisions
• Dependable and able to work scheduled shifts consistently
• Willing to work overtime when needed

Responsibilities

• Answer incoming client calls, take orders, and provide delivery updates
• Review and process routed and on-demand delivery orders
• Monitor active routes and deliveries for delays or potential issues
• Complete Quality Assurance checks and follow up on missing or incomplete information
• Document customer and delivery information accurately
• Communicate with Dispatch and Operations to resolve issues
• Handle customer concerns and escalate when needed
• Follow established procedures while using good judgment when situations come up
• Maintain professional communication with clients, drivers, and coworkers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED