Customer Service Representative

Groundworks•Virginia Beach, VA

15d•$21 - $24•Onsite

About The Position

Join Groundworks, North America's leading foundation repair and water management company, where high performers are rewarded, developed, and promoted from within. This isn't your typical customer service role. If you're looking for a position where you simply answer phones, this isn't it. You'll connect with homeowners who have already expressed interest in our services, so there's no cold calling. Every conversation is an opportunity to build relationships, provide an exceptional customer experience, schedule appointments, and recommend solutions that protect our customers' greatest investment: their home. In this performance driven role, your success is rewarded with uncapped commission and opportunities for career growth. Earn what you're worth! This position includes a $14.00/hour base wage plus uncapped commission, with Customer Service Representatives typically earning $21–$24/hour in total compensation. If you're competitive, goal-oriented, and motivated by performance, this is your opportunity to build a rewarding career with an industry leader. Beyond competitive pay, Groundworks offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, and paid training. After six months, every employee becomes eligible for our Employee Ownership Program (ESOP), giving you the opportunity to share in the company's long-term success while building your own career. This is a full-time, 40-hour per week onsite position based in our Virginia Beach, VA office. Team members collaborate in person to deliver an exceptional customer experience, with every other weekend required as part of the regular schedules.

Requirements

High school diploma or equivalent required; associate degree preferred.
1+ year of customer service, retail sales, inside sales, call center, or other customer-facing experience.
A competitive, goal-driven mindset with excellent communication and relationship-building skills.
Comfortable navigating multiple computer systems while engaging with customers.
Reliable, coachable, and excited to grow your career in a performance-driven environment.

Responsibilities

Answer inbound calls and make warm outbound follow-up calls to schedule appointments and assist homeowners.
Educate customers on Groundworks' services and memberships while identifying opportunities to drive sales.
Meet individual sales and performance goals by delivering an exceptional customer experience on every interaction.
Accurately document customer information while thriving in a fast-paced, team-oriented call center.