Customer Service Representative
About The Position
Criterion Plumbers LLC is hiring Customer Service Representatives for part-time, on-site hours in Idaho Falls, ID. This role offers competitive pay with performance-based bonuses, with the potential to earn up to $25.00 hourly. It's a great opportunity for college students and those looking for extra income. The company emphasizes flexibility, requiring availability on weekends and some nights. The position involves assisting customers with scheduling, answering service-related questions, and basic troubleshooting, while also coordinating with technicians to ensure customer satisfaction and technical accuracy.
Requirements
- Strong communication skills, including a pleasant phone demeanor
- Practical experience in customer service
- Ability to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job
- Ability to utilize phone, cell phone, text, email and internet at a high level of expertise
- Service Titan Platform Experience
- Motivated to work independently and multi-task
Nice To Haves
- Flexible availability including weekends and some nights
Responsibilities
- Assist customers with scheduling appointments
- Answer customer questions about services
- Troubleshoot basic customer issues
- Work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job
- Utilize phone, cell phone, text, email and internet at a high level of expertise
Benefits
- Competitive pay
- Opportunities for bonuses based on performance
- Flexible scheduling
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
