Customer Service Representative

Kruita • Minneapolis, MN

3d • Hybrid

About The Position

Join our dynamic and evolving customer service team! We are in an exciting period of growth and transformation, enhancing our processes to better serve our customers. As a Customer Service Representative, you’ll play a key role in ensuring accurate and timely order entry, root cause problem analysis/resolution, and customer impact management. If you’re looking for an opportunity to contribute your ideas, grow with a team that values continuous improvement, and make a real impact on the customer experience, we’d love to hear from you!

Requirements

• Associates Degree and a minimum 2 years of professional Customer Service Experience, or 4 years Customer Service related experience.
• Strong problem-solving skills
• Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Strong computer skills including exposure to Microsoft Office
• Excellent order entry experience and attention to detail
• Experience with returns and return processes

Nice To Haves

• ERP software experience is a plus

Responsibilities

• Accurately enter sales orders and chemical/reagent quotes to support successful order fulfillment and invoicing.
• Communicate with the Sales Team and customers to gather necessary information and update customer records as needed.
• Respond to phone, email, and web inquiries from customers, sales teams, and internal departments in a timely and professional manner.
• Use critical thinking and decision-making skills to resolve time-sensitive issues, including lost account closures, order follow-ups, and return processing.
• Provide training or guidance to the Sales Team when necessary.
• Process returns, credits, and credit rebills accurately, including investigation and obtaining necessary approvals.
• Meet all established KPIs related to individual and team performance.
• Provide input for new or updated KPIs to enhance department efficiency.
• Perform additional responsibilities as needed to support the team and department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree