Customer Service Representative

Government of New Brunswick•Saint John, NB

13d•Onsite

About The Position

Service New Brunswick is seeking an individual to join the Saint-John team as a Customer Service Representative. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026! At SNB, our people are at the heart of everything we do. We are: Human-Centered: We prioritize well-being and flexibility for our employees. Driven by Growth: We invest in your professional development and career advancement. Celebrating Excellence: We recognize and reward outstanding contributions. United by Purpose: Every project you work on makes a real difference for New Brunswickers. Empowered to Decide: We trust our teams to make decisions and innovate boldly. With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development. SNB also offers a comprehensive employee benefits package.

Requirements

High school or GED supplemented by a one (1) year related post-secondary diploma plus a minimum of three years of customer service or related work experience.
Written and spoken competence in English and French is required.
Candidates will be required to undergo Criminal History Clearance prior to appointment.
Must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19, have a clear background check and be a Canadian Citizen.
Ability to Use Office Technology, Software, and Applications
Records and Information Management

Nice To Haves

Experience processing complex computerized transactions

Responsibilities

Provide over-the-counter government services to the public in accordance with related acts, policies, and procedures.
Assisting and supporting clients as they access government services.
Examining and verifying customer information to ensure accuracy based on established requirements and guidelines.
Accessing and processing electronic forms and information while updating customer records and processing payments.
Effective cash handling and balancing.
Performing other related tasks as required.