Customer Service Representative

VENTEK Solutions • Owosso, MI

1d • Onsite

About The Position

Ventek Solutions is seeking a motivated and customer-focused Customer Service Representative to join our growing team onsite in either Findlay, Ohio or Owosso, Michigan. This role is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys solving problems, and takes pride in delivering exceptional service to customers and internal teams. The Customer Service Representative will serve as a key point of contact for customers while managing orders, coordinating with production, and ensuring a high level of responsiveness and accuracy. This position offers the opportunity to grow within a dynamic company experiencing continued expansion. The role is onsite in our plant and is not eligible for remote work.

Requirements

• 3–5 years of customer service, account coordination, inside sales, or order management experience
• Strong communication and relationship-building skills
• High attention to detail with strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a sense of urgency
• Proficiency in Microsoft Office (Excel, Outlook, Teams)

Nice To Haves

• Manufacturing experience strongly preferred
• Bachelor’s degree preferred
• ERP/MRP system experience preferred

Responsibilities

• Manage customer accounts and serve as the primary day-to-day contact for assigned customers
• Process orders accurately and efficiently in ERP systems
• Monitor open orders, shipment schedules, and customer demand changes
• Communicate proactively with customers regarding order status, lead times, and delivery updates
• Coordinate closely with production, scheduling, shipping, and sales teams to meet customer expectations
• Resolve customer issues, complaints, discrepancies, and accounts receivable matters in a timely and professional manner
• Support forecasting activities by reviewing demand trends and customer releases
• Maintain accurate customer records, pricing, and account documentation
• Identify opportunities to improve service levels and internal processes

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Growth opportunities within a rapidly expanding organization
• Collaborative team environment
• Exposure to key customers and cross-functional business operations
• Opportunity to make a direct impact in a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level