Customer Service Representative
About The Position
HPI is a unique, respected industry leader with over 44 years of experience, known for innovation and adaptability. We offer a suite of health and benefit solutions to employers as a third-party administrator. Joining HPI means contributing to ideas that make a real difference for employers and employees nationwide. We are looking for people with a passion to take on challenges, viewing this not just as a job, but a mission. Our commitment extends beyond clients to our employees, fostering a supportive and inclusive work environment where innovation thrives. We invest in our team’s growth and well-being to ensure they provide exceptional service. The Customer Service Team is the first point of contact for members and providers, focused on delivering high-quality, solution-oriented interactions. We aim to resolve issues during the customer’s first call and escalate complex issues to subject matter experts. The team embodies HPI’s mission and values in every interaction, empowering the organization to support those we serve.
Requirements
- A High School Diploma or equivalent
- 1 – 2 years’ prior customer service using multiple computer systems
- The ability to work independently and as part of a team
- The ability to prioritize tasks, work within timeframes and meet deadlines, while being self-motivated, detailed and organized
- The capacity to recognize and maintain confidentiality
- The aptitude to communicate in a professional and pleasant manner
Responsibilities
- Serve as a positive team member working toward a common company goal
- Meet department standards and expectations for quality and production
- Efficiently leverage tools and technology to support resolution of issues
- Work with partner departments to resolve customer issues
- Actively participate in and support the learning process
Benefits
- Medical, Dental and Vision and Prescription Drug Coverage
- Fitness Reimbursement Benefit
- Employee Assistance Program
- Flexible Spending Account & Health Savings Account
- 401(k) and Quarterly Bonuses
- Generous Paid-Time Off & Volunteering Opportunities
- Educational Assistance & Professional Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
