Customer Service Representative
About The Position
You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let’s talk!
Requirements
- Property and Casualty Insurance principals
- Chubb product offerings
- Applicable systems and tools
- Basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Ability to analyze information to make appropriate decisions and solve problems
- Ability to navigate multiple systems and applications
- Ability to maintain established levels of productivity, service, and quality standards
- Ability to work collaboratively with team members and business partners
- Ability to cross sell coverage
- Ability to work overtime as needed
- Ability to complete additional tasks and other projects/duties as assigned
- Ability to provide back-up to the Team Specialist
- Ability to act as a resource to the team
- Ability to assist with departmental training
Responsibilities
- Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
- Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner.
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.).
- Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries.
- Maintain established levels of productivity, service, and quality standards within a fast-paced operations team.
- Works collaboratively with team members, and business partners to provide a quality experience for our agents.
- Responsible for cross selling coverage to round out accounts.
- Work overtime as needed.
- Complete additional tasks and other projects/duties as assigned.
- Responsible for providing back-up to the Team Specialist.
- Act as a resource to the team.
- Assist with departmental training as assigned by department supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
