Customer Service Representative

Village Pet Care LLC•Madison, AL

3d•Onsite

About The Position

Pawtown Pet Resort Madison is seeking a warm and friendly Customer Service Representative to be the first point of contact for clients and their pets. This role involves greeting customers, answering questions about services, and ensuring a positive experience for both pets and pet parents. The position may involve modified, expanded, or reduced duties based on company needs.

Requirements

Excellent communication skills (phone, interpersonal, written) with proper spelling and grammar.
Professional and friendly demeanor.
Ability to work well with others as a team player.
Previous experience in a customer service role preferred, but not required.
Drive to meet and exceed client expectations.
Flexible schedule, including willingness to work evenings, weekends, and holidays.
Attention to detail and great organizational skills.
Ability to handle and transport dogs of all sizes by leash.
Ability to remain upright and busy throughout a hectic shift.
Passion for working with animals.

Responsibilities

Greet pets and their humans upon arrival.
Answer phone calls and emails, providing information about boarding, grooming, and daycare services.
Provide basic information about pet care and resort policies.
Schedule appointments and manage reservations.
Assist with pet check-ins and check-outs for daycare, boarding, and grooming.
Contact veterinarians for vaccine or other necessary pet information.
Use kennel software to book appointments, make notes on client and pet profiles, and retrieve information.
Communicate with grooming and kennel staff regarding incoming dogs and their needs.
Escort pets to play areas, kennels, etc.
Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, and cleaning windows.
Keep the desk and surrounding areas clean and organized.
Represent the company positively through the appearance of the office and oneself.