Customer Service Representative

Veseris

27d

About The Position

Provide timely, accurate, and professional customer service support by managing customer orders, accounts, and related administrative processes. The Customer Service Representative serves as a primary point of contact for customers, ensuring a seamless order experience while coordinating with internal teams to support service excellence and operational efficiency.

Requirements

Strong customer service and communication skills
High attention to detail and accuracy
Strong organizational and time management abilities
Problem-solving mindset with the ability to manage multiple priorities
Ability to work effectively in a team and cross-functional environment
High school diploma required
1–3 years of experience in customer service, order processing, or a related role preferred

Nice To Haves

Experience with ERP systems or order processing tools is an asset
Post-secondary education in business or a related field is an asset
Experience in distribution, logistics, or similar industries is considered an asset

Responsibilities

Process customer orders accurately across phone, email, and walk-in channels
Serve as the primary customer contact, providing updates on orders, products, pricing, and delivery
Maintain accurate customer account information and documentation
Coordinate with Sales, Operations, and Finance teams to support order fulfillment and resolve issues
Track and manage order exceptions, including backorders, credit holds, and delivery discrepancies
Handle freight claims for damaged or lost shipments
Support customer payment processing, including credit card coordination when required
Monitor and maintain customer license documentation to ensure compliance
Contribute to order tracking and backorder reporting activities
Build strong customer relationships through responsive and professional communication