Customer Service Representative

Andersons • Gibsonburg, OH

3d

About The Position

As a North American leader in agribusiness and renewable fuels, The Andersons operates in a unique space, bringing together agriculture, energy, and global markets. From the farm to customers around the world, we help move food, feed, and fuel where it’s needed most. Our business spans the full value chain, which means the work we do directly supports farmers, customers, and communities every day. Whether it’s helping producers succeed, delivering essential products, or advancing more sustainable energy solutions, our impact is both local and global. What truly sets us apart is how we work together. We are a performance-driven, people-powered organization where employees are owners, sharing in our success and helping shape our future. We invest in our team through development opportunities, meaningful career paths, and a culture that encourages growth, collaboration, and continuous improvement. At the core of everything we do is our Statement of Principles. We are committed to providing extraordinary service to our customers, helping our employees improve, supporting our communities, and increasing the value of the company for our shareholders. Position Overview This position is responsible for providing extraordinary customer service by using a working knowledge of company products and programs, corresponding effectively in all customer interactions, working closely with team members and internal stakeholders, and fulfilling administrative duties associated with role.

Requirements

• High School Diploma or GED equivalent required
• 2-4 years’ relevant experience required
• Strong accounting background required
• Customer service mindset with strong organizational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment

Nice To Haves

• Forklift experience preferred, not required

Responsibilities

• Provides timely and accurate information to incoming customer order and product knowledge requests.
• Processes customer orders/changes according to established department policies and procedures.
• Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, price quotes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED