Customer Service Representative - Call Center CSR
About The Position
The Customer Service Rep. converts incoming service request into booked calls for our Service Technicians. The CSR is the first line of communication with current and potential customers and serves a key role in building the customer relationship as well as setting the customers’ expectations about the company. Call Center experience is preferred! What You’ll Do: Convert inbound calls and web leads into booked appointments to help meet team and individual goals. Identify customer needs, answer questions, and overcome objections with professionalism and empathy. Accurately record customer details in the service database and maintain clear, organized documentation. Communicate effectively with dispatchers and service technicians to ensure seamless scheduling. Provide outstanding service on every call — from first contact to follow-up. Manage multiple lead sources, including web inquiries and answering service messages. Perform opening and closing duties and support daily office operations. Work collaboratively across departments to ensure every customer receives top-tier service. Distribute schedule updates and route changes to the service team as needed. Follow all company and safety best practices.
Requirements
- High school diploma or equivalent.
- 3+ years of customer service experience (home services or call-center experience preferred).
- Proficient in Microsoft Office Suite
Nice To Haves
- Call Center experience is preferred!
- Associate degree or higher.
- sales experience a plus.
Responsibilities
- Handle high-volume inbound calls with professionalism and accuracy
- Convert inbound inquiries into scheduled, revenue-generating service appointments
- Accurately collect and enter all necessary customer information into the service database
- Make outbound calls to schedule, confirm, and follow up on appointments
- Resolve customer concerns while maintaining composure and professionalism
- Enter and manage data accurately within our CRM system
- Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
- Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
- Participate in training sessions and remain informed on service updates, offerings, and procedures
- Convert inbound calls and web leads into booked appointments to help meet team and individual goals.
- Identify customer needs, answer questions, and overcome objections with professionalism and empathy.
- Accurately record customer details in the service database and maintain clear, organized documentation.
- Communicate effectively with dispatchers and service technicians to ensure seamless scheduling.
- Provide outstanding service on every call — from first contact to follow-up.
- Manage multiple lead sources, including web inquiries and answering service messages.
- Perform opening and closing duties and support daily office operations.
- Work collaboratively across departments to ensure every customer receives top-tier service.
- Distribute schedule updates and route changes to the service team as needed.
- Follow all company and safety best practices.
Benefits
- Weekly Pay
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Short-Term & Long-Term Disability
- Life Insurance
- Paid Time Off (PTO) & Paid Holidays
- Employee Assistance Program (EAP)
- Ongoing Training and Career Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
