Customer Service Representative
Steel Dynamics•Pittsburgh, PA
About The Position
Subsidiary Steel Dynamics Overview Assisting and backing up the Inside Sales Representative team. Responsibilities Working with Inside Sales on orders, reports, analysis, etc. Providing ISR backup when they are out Monitoring and expediting of production and shipments Exceeding customer expectations for timely responses and communication Working internally with all departments to provide exceptional customer service Meeting or exceeding monthly shipping goals Meeting or exceeding key departmental measurements
Requirements
- A minimum two-year Associates degree
- Effective written and verbal communication skills
- Detail-oriented and well organized
- Customer service passion and attitude
- Problem-solving skills and experience
- Willing to go the ‘extra mile’ for service and problem resolution
- Able to work with people from all organizational levels and backgrounds
- Proficiency with Microsoft Office and PC applications
Nice To Haves
- An accredited four-year Bachelor’s degree in business, marketing, or related field
- Three or more years of Customer Service or Sales experience
Responsibilities
- Working with Inside Sales on orders, reports, analysis, etc.
- Providing ISR backup when they are out
- Monitoring and expediting of production and shipments
- Exceeding customer expectations for timely responses and communication
- Working internally with all departments to provide exceptional customer service
- Meeting or exceeding monthly shipping goals
- Meeting or exceeding key departmental measurements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
