Customer Service Rep Seasonal (58882)

Marleylilly•Greer, SC

4d•Onsite

About The Position

Marleylilly has a growth-mindset and is quickly becoming a leader in personalized apparel and accessories. We are adding a Customer Service Representative to our Marleylilly team. If you are enthusiastic, hard-working, and thrive in a fast-paced environment, this is the right place to accelerate your career!

Requirements

Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Familiar with CRM systems and practices

Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer complaints via phone and email or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain the problem or reason for calling
Cancel or upgrade orders
Assist with placement of orders, refunds, exchanges, or cancellation of orders
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Suggest solutions when a product malfunctions
Attempt to persuade the customer to reconsider cancellation
Inform customers of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Compile reports on overall customer satisfaction
Handle changes in policies or renewals
Assist in adding Blooper items to the website