Customer Service Representative (Call Center) Temporary Contract

BDR Solutions LLC•Herdon, KY

11h•Remote

About The Position

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments. BDR is seeking several Healthcare Schedulers / Customer Service Representatives (CSR) to join our growing team! This will be a Remote role with the duties performed virtually from your home office. Healthcare Schedulers Customer Service Representatives (CSR) (Military Veterans and HUBZone candidates are highly encouraged to apply) Role Overview Provide coordination of care to Veterans and assist to schedule Medical and Dental appointments. This job will require Veteran and Provider outreach. A referral will be used as the source to schedule and various systems will be utilized.

Requirements

High school diploma or GED.
Must be able to start on June 15, 2026
1+ year of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office etc.
3-4 years of experience in a call center environment.
Knowledge of medical terminology (provider specialties, ICD/CPT codes etc.).
Proficient in Microsoft office suite.
Must have workspace in the home with a door and no distractions.
Ability to multi-task and exhibit solid organizational skills, flexibility, time management and attention to detail.
Experience in a related environment (i.e., office, administrative, clerical, etc.) using phones and computers as the primary job tools.
Metric focused and ability to consistently meet productivity standards.
Must be able to type 35 WPM to qualify.
Must be detail oriented and able to effectively document and communicate details.
Must have outstanding communication skills (written and verbal) and be able to maintain relationships in a positive and professional demeanor.
Ability to work remotely from home with a high degree of accountability.
U.S Citizenship is required.
Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance.
Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Nice To Haves

Previous experience supporting a Federal Contract

Responsibilities

Contact assigned list of Veterans to determine their medical appointment scheduling preference Provider and availability.
Contact In-Network providers to schedule appointment within Veteran Preference and contracted time frames.
Track all booked and arrived appointments for patients generated through outreach efforts.
Ensure patient confidentiality with the handling of all patient health information and records
Communicate all issues with leader.
Support Inbound/Outbound patient phone calls.
Respond to or refers incoming calls in a prompt, pleasant, and professional manner.
Always remain in the call queue unless permission to leave is approved.
Confirm address spelling and verification of addresses using the appropriate software.
Administer schedule additions, changes, or inquiries in the appropriate database within required time frames.
Process scheduling requests in a timely fashion.
Work effectively in a structured, production environment.
Adhere to daily schedules and assignments.
Work with leadership team to identify and forward potential Quality of Care complaints.
Maintain strict member and company confidentiality.
Perform other related duties as assigned.