Customer Service Representative

Genuine Parts Company•Kahului, HI

2d•Onsite

About The Position

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role involves responding to basic customer inquiries regarding products, providing quotes, and handling order entry. The representative will place customer orders via various methods including telephone, fax, email, electronic methods, or walk-in (counter sales). A key aspect of the role is influencing Motion Industries' gross profit through negotiating sale and purchase prices within defined parameters. The position may involve adjusting non-contract customer pricing to meet competitive demands while maximizing profit for Motion Industries. Building customer relationships to drive repeat business by relating to the customer and driving process improvements is essential. The representative will order items to ensure appropriate inventory levels are maintained for customers and may place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Sourcing products from branch inventory, distribution center inventory, or supplier inventory, and determining the most cost-effective shipping method for customer orders are also core responsibilities. The role includes partnering with Account Representatives to ensure customer satisfaction and expediting backorders. Additionally, the representative may pull inventory and prepare orders for shipment, handle customer returns, and perform other duties as assigned.

Requirements

High school diploma or GED
Zero (0) to three (3) years of related experience or an equivalent combination.
Reliability, organization, and attention to detail.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.

Nice To Haves

Product knowledge is preferred.
Excellent driving record preferred.

Responsibilities

Accurately fulfill customer orders and manage incoming customer calls.
Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influence Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
Adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
Order items to ensure appropriate inventory levels are maintained for customers.
Place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Source products in branch inventory, distribution center inventory or supplier inventory.
Determine the most cost effective shipping method for customer orders.
Partner with Account Representatives to ensure customer satisfaction.
Expedite backorders.
Pull inventory and prepare order for shipment to customer.
Handle customer returns.
Perform other duties as assigned.