Customer Service Representative

Veterans Guardian VA Claim Consulting•Scottsdale, AZ

16d•Onsite

About The Position

Every Interaction Moves a Veteran Forward. At Veterans Guardian, we help veterans pursue the disability benefits they've earned through their service. As a Customer Service Representative at Veterans Guardian, you'll play a critical role in that mission by serving as the primary point of contact for veterans throughout their journey. You'll build relationships, coordinate communication, manage documentation, and ensure every veteran continues moving through the process with confidence. This is more than a customer service position. It's a relationship-driven role where your organization, communication, and attention to detail directly impact the experience of the veterans we serve.

Requirements

Strong verbal and written communication skills
Excellent organizational and time management abilities
Comfortable using Microsoft Office and learning new technology

Nice To Haves

Customer service, client success, hospitality, healthcare, banking, retail leadership, office administration, or call center experience preferred
Salesforce or CRM experience is a plus
Military experience or familiarity with veterans is appreciated but not required

Responsibilities

Serving as the primary point of contact for current veterans throughout their claims process
Managing inbound phone calls and responding to veteran questions with professionalism and empathy
Providing monthly check-ins and proactive updates to ensure veterans always know what comes next
Maintaining detailed client records and communication notes in Salesforce
Processing and organizing documentation to keep files accurate and complete
Coordinating appointments and communication across multiple departments
Monitoring your assigned workload to ensure veterans continue progressing through the process
Delivering an exceptional client experience through every interaction