Customer Service Representative

VIPdesk Connect•Akron, OH

14d•Remote

About The Position

VIPdesk Connect is seeking Seasonal Customer Service Representatives for a full-time, work-from-home position through mid to late October. This role involves providing "more human" customer service to customers of a leading online apparel & accessories retailer. As a representative, you will deliver an authentic customer experience via phone, email, and chat, utilizing various software tools to manage customer accounts, process orders and returns, research product inquiries, and communicate recommendations. The primary focus is on delivering best-in-class customer service.

Requirements

At least a year of customer service experience
High school diploma or GED
Proficiency with Microsoft Office suite of applications; must be technically savvy
Effective communication skills, both written and verbal
Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
Must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Nice To Haves

Experience in a fast-paced call center environment
Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired
Previous remote work experience
Experience in the bridal, formalwear, or wedding industry

Responsibilities

Represent a leading online tuxedo rental company with expertise, positivity, and a can-do attitude.
Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
Answer questions about product information, order placement, order and delivery status, product returns, and policies.
Provide website navigation and troubleshooting assistance.
Handle escalated issues.
Take ownership of issues and follow through to solve problems while exercising sound judgment.
Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand.
Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance.
Share insights on emerging customer trends and recommend process improvements.
Attend training and participate in cross-training opportunities.
Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.