Customer Service Representative

NexaMotion Group•Bayamón, PR

19d

About The Position

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction.

Requirements

High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferred
Proficiency in Microsoft Office Suite
Must have the ability to work with patience and be courteous in customer relations
Effective writing, communication and interpersonal skills
Ability to think quickly and logically to ensure expedient response to customer inquiries
Must have strong organization skills
Assertive, analytical problem solver with a “can do” attitude
Ability to exercise mature judgment

Nice To Haves

Bi-lingual in English & Spanish is a plus
Previous cash-handling experience is a plus
Experience using JD Edwards preferred
Automotive experience preferred but not required

Responsibilities

Supports the assigned business unit and their teams to achieve revenue and profitability goals
To resolve daily customer issues and identify strategic solutions for key customers
Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible
Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience
Maintain a positive, empathetic, and professional attitude toward customers at all times
Respond promptly to customer inquiries
Acknowledging and resolving customer complaints
Knowing Transtar’s product offering to best answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Cash-handling and invoice coordination
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Answer incoming/make outgoing calls to customers
Enter sales orders from customer calls until customer knows how to use ordering software
Help train customers on software
Process credits, manage customer returns
Provide price, availability, service times to customers
Confirm order shipments and provide delivery updates
Address customer order fulfillment issues and proactively resolve to customer’s satisfaction
Assist branch or sales reps on quotes/supply options of non-stock complete transmissions
Work with Purchasing and Logistics to coordinate drop ship delivery to customers
Utilize company software to track orders/returns
Provide follow up communication with customers and vendors
Other duties as assigned