Performing Loan Rep

TEKsystems • Tempe, AZ

7d • Onsite

About The Position

In an inbound call center environment, you will handle approximately 7 calls per hour, primarily in Spanish. This role focuses on soft collections for early-stage delinquency (less than 60 days past due), assisting homeowners by answering questions and outlining options to bring their mortgage accounts current. Aggressive collections are not part of this role, as accounts over 60 days delinquent are managed by a separate team. No prior mortgage or call center experience is required, as extensive training is provided.

Requirements

• Bilingual Spanish/English preferred, but non-bilingual candidates are considered.
• No prior mortgage experience required.
• No prior call center experience required.
• Ability to work the specified schedule after training: 9:00 AM – 6:00 PM, including scheduled breaks and a 30-minute lunch.

Nice To Haves

• Bilingual candidates are preferred.

Responsibilities

• Handle inbound calls, approximately 7 calls per hour.
• Assist homeowners by answering questions about their mortgage accounts.
• Outline options for homeowners to bring their mortgage accounts current.
• Focus on soft collections for early-stage delinquency (less than 60 days past due).

Benefits

• Paid training covering mortgage products, systems, and processes
• Company-provided laptop and full workstation setup
• Weekly pay
• Eligibility for benefits upon conversion
• Performance-based bonuses up to $2,500 upon conversion
• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed