Customer Service Representative

Formica Corporation • Marion, IN

17d • Onsite

About The Position

The Customer Service Representative at Hartson-Kennedy® is responsible for all duties to maintain a positive relationship with your assigned accounts. They will contribute to an environment that engages their team to perform at the highest level, have an understanding of the company’s policies, processes and products along with strong analytical skills to effectively solve problems encountered by our customers. They will ensure our customers are consistently provided with the highest level of service.

Requirements

• Excellent communication (verbal and written) and interpersonal skills to ensure positive interactions with customers
• Problem solving skills to identify problems and recommend effective solutions
• Time management skills to respond to customer emails, calls, and messages promptly
• Multitasking and organization skills to work on multiple issues at one time
• Effective at working in teams to collaborate with coworkers in other departments
• Proficient with Microsoft Office applications
• Knowledge of ERP systems
• Highly dependable with an excellent work attendance record
• Excellent time management skills with ability to meet deadlines
• Minimum 2 years of customer service experience, preferably in comparable industry

Responsibilities

• Maintaining and building relationships with current and new customers
• Responding to customer needs and inquiries
• Processing orders and quotes in a timely manner
• Ensure effective customer relationships – internal and external
• Participate in regularly planned team meetings
• Communicate and collaborate with team members outside the department
• Ownership and resolution of customer issues
• Provide backup support to team members
• Other duties as assigned

Benefits

• Medical & Prescription Drug Coverage
• Dental Coverage
• Flexible Spending Accounts (Healthcare and Dependent Care)
• 401(k) Savings Plan with Matching provision
• Paid Time Off
• Paid Holidays
• Life & Voluntary Optional Life Insurance
• Short-Term Disability Coverage
• Voluntary Long-Term Disability Coverage
• Employee Assistance Program
• Employee Product Purchase Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed