Customer Service Representative (Call Center)

Logan A/C & Heat Services • Dayton, OH

4d • Onsite

About The Position

Customer Service Representative (Call Center) | Full-Time | On-Site | Dayton, OH Join a company where your customer service skills make a difference every day. Are you passionate about helping people, solving problems, and delivering an exceptional customer experience? Do you thrive in a fast-paced call center or customer service environment? If so, Logan Services is looking for a Customer Service Representative to join our growing team. As the first point of contact for our customers, you'll answer inbound calls, schedule HVAC and plumbing service appointments, provide outstanding customer support, and ensure every customer interaction reflects our commitment to excellence.

Requirements

• Previous experience in customer service, call center, customer support, reception, scheduling, dispatch, or administrative support preferred
• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Comfortable handling multiple calls and tasks throughout the day
• Strong attention to detail and organizational skills
• Ability to navigate multiple computer programs while speaking with customers
• Experience with Microsoft Office and customer management software is a plus
• Positive attitude and team-first mindset
• Reliable, dependable, and committed to providing outstanding customer care

Responsibilities

• Answer inbound customer calls professionally and efficiently
• Schedule, reschedule, and confirm service appointments
• Provide exceptional customer service during every interaction
• Resolve customer questions and concerns with empathy and professionalism
• Maintain accurate customer information and appointment details
• Communicate with customers by phone, email, and text
• Work closely with dispatch, service technicians, and other departments to ensure an excellent customer experience
• Meet individual and team scheduling and customer satisfaction goals
• Maintain a positive, solution-oriented attitude in a fast-paced environment

Benefits

• Competitive hourly pay
• Performance bonuses and profit-sharing opportunities
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Voluntary life insurance
• 100% company-paid life insurance and AD&D
• Traditional 401(k) with a 4% company match plus Roth option
• Paid training and ongoing development
• Competitve PTO
• Paid sick time
• Stable full-time schedule
• Opportunities for advancement within a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed